Delivery and return

ORDER CONFIRMATION

After validation and payment of your order and its delivery costs, you will receive an order confirmation at the email address you provided to us, including an order number and the information you provided to us: date and time of the order, product(s), delivery and billing address, total amount, method of payment.

DELIVERY TIME

Atelier Cire is a small structure, your packages are carefully made by hand by our team. We prepare the packages and deliver them to the post office once a week. Then count the delivery time, 48 hours for France (Colissimo 48h) or three or four working days for Europe (Colissimo Europe).

You are in a hurry, in this case, contact us by email or by phone at 06 11 02 77 94 before placing an order. We will try to satisfy you.

RECEIVING YOUR PACKAGE

Your package will be delivered to you against signature. If it is presented to you damaged (dented cardboard, holes, significant scratches, etc.), open and check the condition of the goods in front of the delivery person or the person at your relay point before accepting it. If the product is damaged, refuse your order.

RETURN & REFUND

You have 14 days from receipt of your order to withdraw. In this case, you can obtain a refund for your order from Atelier Cire, with the exception of return costs, which remain your responsibility. In the interests of good management and to ensure that your request is taken into account and followed up, we invite you to contact us in advance by email at info@atelier-cire.com

You will then obtain a return number and the postal address to which you must return the products.

Your product received by our services and after checking its condition, undamaged item and in its original packaging, we will refund it to you via your payment method. Allow 10 working days after receipt of your return to obtain your refund.

PRODUCT AVAILABILITY

It may happen that the theoretical stock does not correspond to the actual stock. In this case you will be notified by email and will have the option to wait for the item to be restocked or to be refunded for your purchase.

INTERNATIONAL ORDER (OUTSIDE EUROPE)

The site does not allow orders outside the European Union. We invite you to contact us if you are in this case.

A question? Write to us at: info@atelier-cire.com